Director of Market Research


Position Summary:

The Director of Research Services leads the development and execution of qualitative and quantitative research programs to uncover strategic business insights for clients in a wide variety of industries. The ideal candidate brings demonstrated ability to quickly and accurately discern client needs, develop relevant research programs and guide a diverse team of specialists to successful project completion. The Director of Research services will work in a demanding and fast paced environment that requires flexibility, quick thinking, and entrepreneurial drive.

Job Duties and Responsibilities

  • Manages all phases of qualitative and quantitative market research projects (from writing RFP to final presentation) to ensure that the projects accomplish research objectives within the appropriate timeline/budget.
  • Serves as the primary research services contact to a determined set of current and prospective clients.
  • Connects research to other parts of the company through strong cross-functional collaboration, allowing research to be seen as a thought partner across all functions.
  • Oversees planning and execution of focus groups, including serving as one of the agency’s trained moderators.
  • Reviews the quality of all projects.
  • Recommends additional projects based on client needs and goals.
  • Provides support and input into proposed research design.
  • Presents research findings to client upon request.
  • Prepares and reviews client invoices to ensure accuracy and compliance with terms of contract or proposal.
  • Hire, manage, train, and lead direct reports, in addition to collaborating with other internal and external team members.
  • Develops and strengthens existing client partnerships, and continually explores new partnerships and methods to stay current.
  • Performs other related duties as assigned.

Knowledge, Skills, and Abilities

  • Knowledge and understanding of Hawaii’s culture and its impact on business.
  • Knowledge and understanding of the role of communication in marketing and public relations.
  • Excellent written, verbal and presentation skills.
  • Strong project management skills.
  • Excellent communications skills.
  • Possess solutions-oriented problem-solving skills.
  • Ability to respond well under pressure.
  • Strong ability to focus on accuracy, attention-to-detail, and timeliness.
  • Ability to balance the needs of clients, end users, and the business.
  • Ability to prioritize workload and manager multiple tasks simultaneously.
  • Flexibility to work in a fast-paced environment under tight deadlines with demanding quality requirements.

Job Requirements:


  • Bachelor’s degree, preferably in Behavioral Sciences, Marketing, or related field.
  • Five (5) year’s experience with consumer research and writing proposals.
  • Three (3) years’ experience in an executive leadership role, with people management responsibilities.
  • Ability to work evenings and/or weekends as needed.


  • Master's degree.
  • Experience in market research agency that serves multiple clients in different industries.
  • Eight (8) year’s experience with consumer research or specific industry-related experience.
  • Knowledge of and familiarity with Hawaii business community, thought leaders and prospective purchasers of market research and polling services.

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